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Refund Policy

Crater Events LLC

Effective Date: June 5, 2025

At Crater Events LLC, we are committed to providing exceptional audio-visual services for your events. This Refund Policy outlines the conditions under which refunds may be issued for services booked with us. By booking our services, you agree to this Refund Policy, in conjunction with our comprehensive Terms and Conditions.

1. General Refund Eligibility

Refunds for services are generally considered only in cases of client-initiated cancellation of the event. This policy does not apply to dissatisfaction with service outcomes due to client non-compliance with recommendations (e.g., poor audio due to misuse of microphones, visual issues from poorly designed slides), as detailed in Section 7 ("Audio, Visual & Environmental Conditions") of our Terms and Conditions.

2. Cancellation and Refund Conditions

If your event is cancelled, payments made to Crater Events LLC may be eligible for a refund, subject to the following conditions:

Written Notification Required: All cancellation and refund requests must be submitted to Crater Events LLC in writing (see Section 6: "How to Request a Refund"). The date of the written request will determine the applicable refund terms.
Non-Refundable Planning Fee: All refunds will be issued minus a non-refundable planning fee. This fee covers administrative costs, initial consultations, preliminary planning, and resource allocation prior to the event. The non-refundable planning fee is calculated as $500 or 5% of the total service agreement value, whichever is less.
Credit Card/Bank Transaction Fees: Any credit card or bank transaction fees incurred by Crater Events LLC for the initial payment(s) are non-refundable. These fees are charged by third-party payment processors and are non-recoverable by Crater Events LLC.

Example Refund Calculation:
If your total service agreement was $10,000, and you paid in full, upon cancellation, the refund would be $10,000 minus transaction fees (e.g., 3%) and the $500 planning fee (since $500 is less than 5% of $10,000, which is $500).

3. Rescheduling an Event

We understand that event plans can change. If the same event is rescheduled (rather than cancelled outright), payments already made to Crater Events LLC will be transferred or reallocated to the new event date. This allows you to avoid the forfeiture of transaction fees and planning fees that would apply to a full cancellation.

Eligibility for Transfer: Payment transfers are applicable only if it is the same event with a new date.
Availability: Rescheduling is subject to Crater Events LLC's equipment and labor availability on the new proposed date(s). While we strive to accommodate all rescheduling requests, availability cannot be guaranteed.

4. No Refunds for Force Majeure

As outlined in Section 9 ("Force Majeure & Limitations") of our Terms and Conditions, Crater Events LLC is not responsible for delays or service interruptions due to circumstances beyond our reasonable control, including but not limited to: natural disasters, inclement weather, power failures, internet outages, government regulations, travel delays, health emergencies, acts of terrorism, or civil unrest. In such "Force Majeure" events, refunds will not be issued, though we will work with you to reallocate services or reschedule the event if feasible.

5. Refund Processing Time

Once a refund request is approved, Crater Events LLC will process the refund within [Insert Number, e.g., 10-15] business days. The actual time for the funds to appear in your account may vary depending on your bank or credit card company.

6. How to Request a Refund or Reschedule

To request a refund or to discuss rescheduling your event, please submit your request in writing to:

Email: service@craterev.com

Please include the following information in your request to expedite the process:

Client Name
Event Name and Date(s)
Booking/Invoice Number
Reason for Cancellation/Rescheduling
Contact Information (Phone Number & Email)

7. Policy Changes

Crater Events LLC reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for updates.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us: